Community Support Worker
  
Salary: £25,877 – £29,000 per annum (dependent on experience)
Location: Gloucester & Cheltenham
Hours: 37 hours per week
Contract Type: Full-time, permanent
  
About the Role
Trigon Recruitment is recruiting for an exciting opportunity for a Community Support Worker to join our client’s dedicated team.
In this rewarding role, you will manage a caseload of participants within a community-based setting, supporting individuals from initial engagement and assessment through to successful reintegration into their communities. Through a combination of one-to-one support, group interventions, mentoring, and practical guidance, you will help participants overcome barriers, build confidence, and achieve positive, sustainable outcomes.

This initiative aims to create safe, supportive environments where individuals who have undergone rehabilitation can participate in meaningful activities that promote social inclusion, enhance wellbeing, and develop the skills needed to navigate everyday life successfully.
We are particularly interested in candidates with experience within probation, social care, employability, housing, or the criminal justice sector. However, we welcome applications from individuals with transferable skills and experience who are passionate about supporting people to make positive changes in their lives.
This is an excellent opportunity for a compassionate, resilient, and motivated individual looking to make a genuine difference within their local community.
  
Key Responsibilities

• Manage a caseload of participants, providing tailored support and interventions to meet individual needs.
• Deliver engaging one-to-one and group-based support sessions.
• Work collaboratively with volunteer peer mentors and external agencies to ensure participants can access appropriate support services, including housing, substance misuse, physical health, mental health, and wellbeing provision.
• Monitor participant progress and maintain accurate case records using electronic case management systems.
• Identify, assess, and manage risks effectively, ensuring safeguarding procedures are followed at all times.
• Report any changes in participant risk levels promptly to the Probation Service and relevant stakeholders.
• Achieve individual and team performance targets in line with contractual requirements.
• Contribute to a positive team culture by sharing best practice and supporting colleagues where appropriate.
• Ensure all service standards, policies, and contractual obligations are consistently met.

Skills & Experience
Essential

• Experience working in a target-driven environment.
• Strong IT skills, including experience using databases and case management systems.
• Excellent communication and interpersonal skills, with the ability to engage effectively with individuals from diverse backgrounds.
• Ability to motivate, encourage, and sustain participant engagement.
• Strong organisational and case management skills.
• Commitment to safeguarding and supporting vulnerable individuals.

Desirable

• IAG Level 3 qualification.
• Experience managing participant caseloads.
• Experience within probation, social care, employability, housing, rehabilitation, or the criminal justice sector.
• Experience delivering one-to-one support and group interventions.

Additional Information
The successful applicant will be required to undertake a Disclosure and Barring Service (DBS) check.
Our client is committed to equality, diversity, and inclusion and welcomes applications from suitably qualified candidates from all backgrounds. Applications from individuals with previous convictions will be considered in line with relevant legislation, safeguarding requirements, and organisational policies.
  
Benefits
In addition to a competitive salary, our client offers an excellent benefits package including:

• 25 days annual leave plus Bank Holidays and your birthday off
• Option to purchase up to 5 additional days’ annual leave
• 2 paid volunteer days per year
• Pension scheme (5% employee / 5% employer contribution)
• Healthcare Cash Plan, including life assurance (3x annual salary)
• Annual salary review
• Refer-a-friend scheme
• Access to an employee benefits platform offering retail discounts, cycle-to-work scheme, and a range of voluntary benefits

Apply Now!
For more information or to apply, please contact:
Tiffany Bennett
07593 692814
tbennett@trigonrecruitment.co.uk