Job Title: Programme Administrator – Youth Employment
Location: Walthamstow, East London (E17)
Salary: £28,000 per annum
Contract: Full-time, permanent
  
About the Role:
Are you highly organised, detail-oriented and passionate about helping young people access employment opportunities? Do you enjoy keeping processes running smoothly, maintaining accurate records and providing a welcoming, professional service?
We are recruiting a Programme Administrator – Youth Employment to support the delivery of a funded youth employment programme in Walthamstow.
You will play a key role in the day-to-day coordination and administration of the programme, acting as the first point of contact for new participant referrals and ensuring individuals are enrolled, inducted and connected with the appropriate Employment Coach.
From managing eligibility checks and participant documentation to monitoring attendance, tracking progression and preparing reports, you will help ensure the programme operates efficiently and meets its contractual, quality and compliance requirements.
This is an excellent opportunity for an organised and proactive administrator looking to develop their career within the employability and skills sector while contributing to positive outcomes for young people.
  
Key Responsibilities:
  
Participant Referrals, Enrolment and Onboarding

• Manage incoming participant referrals, ensuring each young person is contacted within two working days.
• Act as the first point of contact for new participants, providing clear information about the programme, its objectives and the support available.
• Complete enrolment processes, eligibility checks and participant inductions within five working days.
• Gather, verify and maintain the required participant information and supporting documentation.
• Develop initial Individual Action Plans, recording participants’ goals, barriers to employment and agreed next steps.
• Coordinate a smooth handover to the relevant Employment Coach, ensuring all essential information is shared accurately.
• Provide a professional, welcoming and supportive experience throughout the onboarding process.

Programme Administration and Compliance

• Maintain accurate, up-to-date participant records and documentation in line with GDPR, data protection requirements and contractual procedures.
• Ensure participant files are complete, properly maintained and readily available for audits and quality reviews.
• Monitor attendance across programme activities, pre-employment training and work placements.
• Record participant engagement, progression and key milestones throughout the programme.
• Identify missing information, incomplete documentation or attendance concerns and escalate these to Employment Coaches and managers.
• Support compliance with safeguarding, Prevent, Equality, Diversity and Inclusion (EDI), and Health and Safety requirements.
• Assist with internal audits, quality assurance activities, contract monitoring and external inspections.
• Ensure programme documentation and evidence meet the required standards and deadlines.

Reporting and Performance Monitoring

• Produce and maintain reports covering referrals, enrolments, programme starts, attendance, progression, completions and employment outcomes.
• Update internal databases, CRM platforms and management information systems accurately and consistently.
• Support the team in monitoring contractual Key Performance Indicators (KPIs) and programme delivery targets.
• Identify discrepancies or gaps in management information and take appropriate action to resolve them.
• Ensure reporting information is accurate, complete and submitted within agreed timescales.
• Provide administrative support to managers and delivery colleagues as required.

Communication and Team Collaboration

• Build positive working relationships with young people, Employment Coaches, employers and external partners.
• Respond to participant and stakeholder enquiries professionally and efficiently.
• Share relevant updates with the delivery team to support effective communication and continuity of service.
• Assist with the coordination of programme activities, appointments, inductions and training sessions.
• Contribute ideas to improve administrative processes, record-keeping and overall programme efficiency.
• Support a collaborative team environment focused on delivering high-quality services and positive participant outcomes.

About You:
We are looking for a reliable, organised and proactive administrator who takes pride in maintaining accurate records, following procedures and supporting the effective delivery of a busy programme.
You will ideally have:

• Experience in administration, programme support, employability, education, skills, apprenticeships, welfare-to-work or customer service.
• Excellent organisational skills, with strong attention to detail and the ability to manage multiple priorities.
• Experience maintaining databases, CRM platforms, management information systems or electronic records.
• The ability to handle confidential information appropriately and follow data protection procedures.
• Strong written and verbal communication skills, with a professional and approachable manner.
• Experience working to deadlines, performance targets or contractual requirements.
• A good understanding of safeguarding, GDPR and Equality, Diversity and Inclusion (EDI).
• The ability to identify missing information, resolve administrative issues and escalate concerns appropriately.
• An understanding of the barriers young people may face when accessing education, training or employment.
• GCSE English and Maths at grade C/4 or above, or equivalent qualifications.

Desirable Experience:
  
The following would be advantageous but are not essential:

• Experience working on DWP-funded employability programmes, such as Restart or the Work and Health Programme.
• Previous experience supporting youth employment, education or training programmes.
• Familiarity with participant management systems, compliance processes or audit requirements.
• A Level 3 Information, Advice and Guidance (IAG) qualification, or a willingness to work towards one.

How to Apply:
For more information or to apply for the Employment Advisor role, please contact:
  
Tiff Bennett
07593692814
tbennett@trigonrecruitment.co.uk