Employment Adviser
Location: Trowbridge & Chippenham
Salary: £26,500 – £29,545 per annum (DOE)
Contract: Permanent
Hours: 37 hours per week (Monday to Thursday 8:30am – 5:00pm, Friday 8:30am – 4:30pm)
 
Change Lives Through Employment
Are you passionate about helping people unlock their potential and achieve a brighter future?
Our client is looking for an enthusiastic, driven, and compassionate Employment Adviser to join their successful team supporting individuals into sustainable employment.
This is more than just a job. It’s an opportunity to have a genuine impact on people’s lives every single day. You’ll work closely with individuals facing a variety of barriers to employment, helping them build confidence, develop skills, overcome challenges, and ultimately secure rewarding career opportunities.
As an Employment Adviser, you’ll become a trusted coach, mentor, and source of motivation, guiding participants throughout their employment journey and helping them achieve goals they never thought possible.
If you’re someone who enjoys building relationships, motivating others, and delivering outstanding customer service while working towards meaningful outcomes, we’d love to hear from you.
 
What’s on Offer?
25 Days Annual Leave + Bank Holidays + Birthday Day Off
Opportunity to Purchase Additional Annual Leave
2 Paid Volunteer Days
5% Employer Pension Contribution
Healthcare Cash Plan
Life Assurance (3x Salary)
Annual Pay Reviews
Refer-a-Friend Bonus Scheme
Access to an extensive employee benefits platform offering:

• Retail discounts
• Cycle to Work Scheme
• Health and wellbeing support
• Lifestyle benefits and savings

Ongoing training and professional development
Genuine career progression opportunities
The chance to make a lasting impact within your local community
 
The Opportunity
As an Employment Adviser, you will manage your own caseload of participants, delivering tailored one-to-one support to help individuals move closer to the labour market and into long-term employment.
You’ll take a coaching-led approach, identifying barriers, building confidence, creating personalised action plans, and connecting individuals with suitable job opportunities.
Working with local employers and stakeholders, you’ll play a key role in matching participants with vacancies and supporting them throughout the recruitment process.
This is an ideal opportunity for someone who enjoys working in a target-driven environment while maintaining a strong focus on customer outcomes and quality service delivery.
 
Key Responsibilities

• Manage and support a diverse caseload of participants, helping them progress towards sustainable employment.
• Deliver tailored coaching, guidance, and motivation to support individuals in achieving their career goals.
• Complete assessments to identify barriers, skills, aspirations, and employment objectives.
• Develop and review personalised SMART Action Plans.
• Provide practical employability support including CV writing, job-search assistance, interview preparation, and application support.
• Build positive, professional relationships with participants to maintain engagement and motivation.
• Develop a strong understanding of the local labour market and identify suitable employment opportunities.
• Build relationships with local employers to generate vacancies and create opportunities for participants.
• Meet and exceed performance targets while maintaining exceptional customer service standards.
• Ensure full compliance with contractual, safeguarding, quality, and data protection requirements.
• Maintain accurate and timely participant records using internal systems.

 
About You
We’re looking for someone who is passionate about helping people succeed and can build strong, professional relationships with a wide range of individuals.
 
Essential Skills & Experience

• Experience working in a performance or target-driven environment.
• Proven ability to deliver high-quality services against contractual and quality standards.
• Strong knowledge of the local labour market.
• Excellent communication and relationship-building skills.
• Ability to motivate, influence, and support individuals with varying needs.
• Strong organisational and time-management skills.
• Confident user of Microsoft Office and workplace IT systems.
• Ability to work independently and manage a varied workload effectively.

Desirable Skills & Experience

• Experience within employability, welfare-to-work, recruitment, careers advice, learning and development, or customer support services.
• Understanding of the employability and skills sector.
• Experience providing Information, Advice and Guidance (IAG).
• Knowledge of employer engagement and recruitment processes.
• Awareness of self-employment opportunities.
• Full UK Driving Licence.

 
Why Join?
This is a role where the work you do truly matters.
Every conversation, every action plan, and every job outcome has the potential to transform someone’s future. You’ll be part of a supportive and purpose-driven team committed to helping individuals move towards independence, confidence, and sustainable employment.
If you’re looking for a rewarding career where you can combine performance with purpose and genuinely change lives, we’d love to hear from you.
Apply today to become an Employment Adviser and help people take the next step towards a brighter future.