Job Role: Senior Accommodation Support Officer
Location: Lancashire (Working across custodial and community settings)
Salary: £26,150 – £32,668 per annum (Dependent on Experience)
Contract: Permanent, full-time (37 hours per week, Monday-Friday)
 
Role Overview
We are recruiting a confident and experienced Senior Accommodation Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire.
As a Senior Accommodation Support Officer, you will provide leadership, coaching, and day-to-day guidance to a team of Accommodation Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment.
 
Key Responsibilities
Team Leadership & Development

• Staff Guidance: Lead, support, and inspire a team of Accommodation Support Officers across the region.
• Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team.
• Culture & Standards: Promote a high-performance, learner-focused team culture that values continuous improvement.
• Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback.

Service Delivery & Case Management

• Complex Caseloads: Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support.
• Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met.
• Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services.
• Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties.

Quality Assurance & Administration

• Audit & Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance.
• System Accuracy: Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner.
• Risk & Safeguarding: Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults.
• Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies.

Essential Criteria

• Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment.
• Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways.
• Sector Experience: Significant experience working within criminal justice, housing support, or social care settings.
• Case Management: Confident managing complex, high-needs, or high-risk cases with a structured approach.
• Communication: Excellent communication, negotiation, and stakeholder engagement skills.
• Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire.

Desirable Criteria

• Cross-Service Work: Experience working seamlessly across both custodial (prison) and community-based environments.
• Workshop Delivery: Prior experience planning and delivering housing-related training, workshops, or group interventions.
• Qualifications: A relevant professional qualification in housing, social care, management, or criminal justice.

 
Personal Attributes

• Leadership Style: Confident, inspiring, and collaborative leader who takes accountability for team outcomes.
• Resilience: Exceptionally resilient, adaptable, and capable of managing competing priorities calmly.
• Mindset: Proactive, solution-focused, and deeply committed to supporting positive change and reducing reoffending rates.

Benefits & Package

• Annual Leave: 25 days annual leave plus Bank Holidays, an additional paid day off for your Birthday, and the operational option to purchase additional leave days.
• Volunteer Support: 2 paid volunteering days per year.
• Pension Scheme: Workplace pension scheme with a 10% total matching framework (5% Employee / 5% Employer).
• Healthcare & Protection: Comprehensive Healthcare Cash Plan alongside 3x salary life assurance cover.
• Financial Well-being: Annual salary reviews and a refer-a-friend incentive scheme.
• Perks & Discounts: Access to extensive retail discounts, shopping cashbacks, and employee well-being benefits.

 
How to Apply
If you are an experienced leader looking to make a meaningful difference as our Senior Accommodation Support Officer in Lancashire, please get in touch.
To apply or request further information regarding this position, please contact:

• Contact: Robert Rowe
• Phone: 07935 141342
• Email: rrowe@trigonrecruitment.co.uk